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Saturday, 15 May 2010

Installing DS on your new computer

So, you've bought a new computer and you want to install your copy of Design Studio on to it? Or you reformatted your computer and need to reinstall DS?

Here's what you need to do:
  • DON'T install DS from the original cd. It is the original version from 2007 and isn't compatible with Windows Vista 64 bit or Windows 7 and chances are your new computer is running one of those. 
It also doesn't contain any of the new program updates and you'd need to update it anyway. But don't throw it away as you need the serial number from the cd envelope!
  • Disable your computer's Firewall and virus software
  • Download the program update from here.
For more information regarding downloading Design Studio updates see this post: Downloading and installing DS updates
  • After you have downloaded the Program update you need to install it.
  • Once DS has installed it will take you to the activation screen.
Some DS users have been able to use the serial number from the original DS disk to activate.

However, if after using that serial number you get an error message saying that your serial number has been installed on another computer you will need to contact Provocraft customer service.  They will release the number from your other computer so you can use it on your new computer.
You may need proof of purchase.

Contact details for Provocraft are:

Cricut Support hours
Monday - Friday 7:00am - 6:00pm (MST)
Phone: 801-932-1144
Toll free: (in the US) 877-7CRICUT

If you reside in Australia and purchased your copy of Design Studio from an Australian authorised Cricut retailer you can contact our local distributor (details below) who will issue you with your new number. You will DEFINITELY need your proof of purchase, so hang on to your receipt/tax invoice.

Australian distributor details:

Print Blocks - Brisbane
Send an email to (let them know you need a new serial number)

You will need to supply them with the following information:

Your name
Your address
Your phone number
Where purchased (Authorised Australian Cricut retailer)
Date purchased
Serial number of the Design Studio cd.

Attach a scanned copy of your original tax invoice to the email.

If your copy of DS didn't come from an Australian authorised Cricut retailer you will need to phone the US number above.


Newbie-9 said...

I installed CDS this weekend. I was trying to follow the steps in your post about welding, but I cannot see the handles for the shapes. Help!

Narelle Darley said...

Sometimes the handles go missing. Pressing the ALT key usually brings them back.

Debra said...

Thanks for the easy directions to installing DS. I have been uptting off installing DS because of Windows 7, but it was easier than I thought.

JenCotter said...

Narelle, can you tell me does Design Studio software work on a Mac? I know there are applications to make Windows programs work on a Mac computer, so I was just wondering if I have to go about using the DS software that way instead. Thanks! Great info on our site!- love it!

Anonymous said...

Thank-you so much for this info! I was told that you can only download the software once and then you have to purchase it again. Cricut Support was so helpful and took care of it right away!

Anonymous said...

I just bought a new computer and thank goodness I came across your blog about having to download DS then use our serial number! When I clicked on the like though an error page came up. Any suggestions?

Narelle said...

The link in my post are not working since PC did the updates to cricut website a few weeks ago.

Here's the link to the DS Program:

And here's the cartridge content update:

Martine Matthys said...

I just tried to re-install DS on my new computer, but after entering my Original serial number I got the message that it was already installed (on my old computer of course)
What do I need to do now ?
Martine (Belgium)

Brenda said...

I can't find the envelope with the serial # but have am old vista computer with DS I
installed. There are about 3 lines of letter/number combinations. Which is the serial#?

I'm glad I found you. I haven't used my E DS or my Gypsy (with 150 carts.)Everything in about 3 years. I may need your help in the future.
Brenda in WA

Narelle said...

The serial number is the first line of numbers starting with S/N. Good luck!

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