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Friday, 30 April 2010

Downloading and installing DS updates

Frequently asked questions about adding cartridges to Design Studio

Q: I have cartridges missing from DS – how do I add them?

A: You need to update the PROGRAM and/or the CARTRIDGE CONTENT. See the tutorial below.

Q: I have repeatedly updated the firmware on my Cricut, but I still don't have all the cartridges.

A: Firmware just helps your Cricut talk to your computer. You need to update the Design Studio SOFTWARE to get new carts and updates to the program. (See below)

Q: I downloaded the Cartridge Content from the update link but I still don't have all my cartridges.

A: The CARTRIDGE CONTENT download contains only the most recently released cartridges. Look at the details at the download page. It tells you which carts are included in the font pack download. All other carts are bundled in the PROGRAM UPDATE.

Q: I selected Help, Check for Updates in DS and it says my DS is up to date. But I'm still missing cartridges!

A: For some reason, the Check for Update function has never worked. You need to go to to download the update.

Installing Design Studio updates - Start to finish

First some housekeeping:
  1. Make sure Design Studio is CLOSED when you are installing the updates.
  2. If your computer has multiple login id's make sure you are logged in as the administrator.
  3. Uninstall DS before updating. (There have been enough m/b members having problems with DS after installing updates to convince me that uninstalling IS a good idea.) Your serial number won't be removed if you do uninstall, so you don't have to worry about getting a new one. And your existing files won't be deleted. (But you are backing up your computer files regularly anyway aren't you….. aren't you?) To uninstall DS select Start, Control Panel, Programs, then select Cricut Design Studio and select Uninstall/Change.
  4. After you have uninstalled DS you should navigate to your c:/mydocuments/cricut/userdata folder and delete this file: CricutFontsMetadata.xml. Deleting this file usually fixes the problem of cartridges being in the wrong order. A new file will be created when you next open DS. Be aware - deleting this file removes any cartridges you have saved to your "My cartridges" and "Favorites" libraries. You will need to add them again after you have updated. 
  5. You should disable your firewall and virus software as they can block or interfere with the download. Once you have downloaded the updates and DS is running correctly, you can then turn them back on. Refer to the documentation that came with your virus software/firewall on how to disable it.
  6. To avoid unnecessary errors you should SAVE the installation file to your computer, and then run it from there. Running the installation file directly from the download link (especially the Font Pack) can cause corruption or errors during installation.

If you use the Firefox web browser you can specify where you want the download to automatically be saved.

  • In Firefox select Tools, Options then select the General tab. (See pic below)
  • Click on the 'Save files to' button, and then click the Browse button. Select the directory to where you want downloads to automatically be saved. I always use the Downloads folder, but you might prefer just to save it to your desktop. Anywhere is fine! So long as you can find it later….
  • To make it easier to find the downloaded file, make sure you tick "Show the Downloads window when downloading a file"

Alternatively you could select the 'Always ask me where to save files' button. Then, each time you download something from the internet you will be asked where to save the file.

By default Internet Explorer asks you whether you want to Save or Run the install file.

Let's get started.

First you'll download and install the PROGRAM UPDATE. If you have done this recently (since November 2009) and you just want the latest released carts you can ignore these steps and go directly to the FONT PACK update info at the end of this tutorial.

Updating the PROGRAM

Go to

You will be presented with this page:

  • Click on the first Download button.
Here's what you should see:

Internet Explorer
  • Click the Save File button (it may take a few seconds for the button to become active)

You should see this box:

When the download is complete you will see this box:

  • Double click the Setup.exe file to start the installation.
  • Click the Save button
You'll be prompted for a save location:

  • Navigate to the folder you want to save DS to then press the Open button.
If there is already a copy of setup.exe in that folder you may see this message:

  • Select Yes

You should see this box:

Make sure there is no tick beside "Close this dialog box when download completes"
  • When the download is complete press the Run button.

  • If you get a security warning that says "Do you want to allow the following program from an unknown publisher to make changes to this computer?" click YES.
You'll then see the Cricut Design Studio Setup Wizard box.

  • Click the Next button to install Design Studio

  • Click the I Agree button

Now you need to choose where you want to install Design Studio. 

The default location (C:\Program Files\Cricut Software\Cricut DesignStudio) should appear in the Destination Folder box.

  • To accept the default location press the Install button
When the update has been installed you will see this box:

  • Click the Finish button
Design Studio has now been updated.

The next step is to download and install the Cartridge Content.

This time click the second Download button.

Internet Explorer

  • Click the Save File button

You will see the download box:

  • When the download is complete, double click the FontUpdate download.


  • Click the Save button

  • Navigate to where you want to save the fonts file then click the Save button
The fonts file will start to download.

  • When the download is complete click the Run button
  • If you get a security warning that says "Do you want to allow the following program from an unknown publisher to make changes to this computer?" click YES.
You will then see the Cricut Design Studio Font Installer box.

  • Click the Install Fonts (As Administrator) box
This only takes a few seconds. When it's complete you'll see this box:

  • Press the OK button
You might want to restart your computer at this stage.

When you next open Design Studio all the new carts will appear.


JulieD said...

Thanks for the instructions! They were VERY easy to follow. I always love a successful install! I've bookmarked your blog and will be back!

Cindy said...

THANK YOU, THANK YOU, THANK YOU! I've look everywhere for instructions like yours and finally found you on the message board....should've thought to look there first! You made it so easy!
Thanks again!

Jan said...

Thank you so much for all the information on the cds updates. I am so glad I went to the MB for help. I would have never figured out what I was doing wrong.
Thank you


Thienly Azim said...

Thank you so much for answering my question on the Cricut forum. I've re-installed the program and voila! I see Dinosaur Tracks! Thank you so much for your help. I'm going to become your follower for sure!

Narelle said...

Glad it worked! :)

Short Scrapper said...

Thank you, thank you, thank you!

sandytoesbride said...

Thank you! So far, so good...seems to have installed, now just to make sure my firemware is up to date... ;-)

Anonymous said...

Does this apply now since the website is so different? Your link to upload Design Studio is no longer available. So now what do I do? LOL HELP!

Narelle said...

The link to the DS updates has gone missing since the website was updated. Hopefully it will be added again this week.

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